Online dispute resolution

ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU CITIZENS

We hereby inform you that as a user, you have the opportunity to contact the local ADR  in connection with a dispute that you have not been able to resolve directly with BULTEX 99 LTD.

 What is ADR?

The ADR procedure is a procedure for alternative (out-of-court) settlement of national and cross-border disputes arising from sales contracts or service contracts between a MERCHANT established in the territory of the European Union and a consumer residing in the territory of the European Union, carried out through intervention of the Alternative Dispute Resolution Authority (ADR), which ends with proposing or imposing a solution or bringing the parties to the dispute together in order to find a solution by mutual agreement.

AD  are out-of-court structures. The ADR is a neutral party (eg conciliator, mediator, arbitrator, ombudsman or complaints commission), which BULTEX 99 LTD. will use to settle a dispute in case the consumer decides to seek out-of-court settlement of the dispute. The ADR procedure is cheap, easy and fast, and therefore beneficial for both consumers and MERCHANTs, who can avoid court costs and lengthy court proceedings.

 How can I file a complaint under the ADR procedure?

If you wish to lodge a complaint, please contact the national ADR entity for the territory of the Republic of Bulgaria, which is listed below:

Joint Conciliation Commission at the Consumer Protection Commission based in Sofia *

Address: Sofia, 1000, 4 A Slaveykov Square, tel. +35929330517, fax: +35929884218

Website: http://www.kzp.bg

e-mail: adr.sofia@kzp.bg

* This ADR institution is included in the list of institutions recognized as institutions for alternative dispute resolution between consumers and MERCHANTs on the territory of the Republic of Bulgaria, approved by an order of the Minister of Economy. This ADR carries out ongoing ADR activities and can answer all your questions related to this process.

* This ADR entity is included in the list of ADR entities that meet the mandatory quality requirements established by Directive 2013/11 / EU on alternative dispute resolution for consumer disputes and are notified by Member States, available on the Electronic Platform for Online European Commission Dispute Resolution:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Conciliation proceedings are free of charge for the parties and they do not pay a fee for the consideration of the dispute. The language in which consumers submit their complaints and in which the conciliation proceedings are conducted is Bulgarian. Disputes that fall within the scope of the Authority 's procedure are national and cross-border disputes between consumers and MERCHANTs on contracts for the sale of goods and provision of services, including warranty liability, the right to claim goods or services, unfair contract terms, unfair commercial practices, travel services and contracts concluded with consumers.

Click here for a link to the European Commission's Online Dispute Resolution Platform.