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General terms for using online store stenso.net

 1. SUBJECT

(1) These current Privacy Policy arrange the relations between BULTEX 99 LTD.. written into TRYULNTS at AV with UIC 115784032, with head office and address of management: 31 Vasil Aprilov Boulevard, Plovdiv, presented by Stefan Slavchev Bashev, called herewith “MERCHANT” and the users, called herewith “CUSTOMERS” of the online store www.stenso.net, called also “online store” or “stenso.net”.

(2) These general terms are a frame contract for buying and selling the goods, offered for selling on the online store stenso.net, between BULTEX 99 LTD..  and the person, who agrees with the online  terms and conditions of the purchase on the website www.stenso.net, called herewith CUSTOMER.

(3) When accessing the informational and commercial services, offered on the website www.stenso.net, when placing orders or paying goods, offered on the online store, THE CUSTOMER declares that they are familiar and have agreed, entirely to keep and comply these General terms.

(4) By accepting the Privacy Policy, THE CUSTOMER agrees with the process of their personal information for the purpose of the contract of sale, in accordance with the Privacy Policy and the protection of personal data, called bellow Politics for confidence, published on the website of www.stenso.net and this link.

(5) The Privacy Policy is available at any time on the Internet at  https://stenso.net/content/3-terms-and-conditions-of-use,  where they can be downloaded and printed.

2. MERCHANTS DATA

Art. 2. (1) The website www.stenso.net is owned by BULTEX 99 LTD., a MERCHANT within the meaning of Art. 1, para. 1 of the CA, registered in the Commercial Register and the register of non-profit organizations at the Registry Agency with UIC 115784032, with registered head office and address of management: Plovdiv,  4000, 31 Vasil Aprilov Blvd., presented by Stefan Slavchev Bashev.

(2) Information according the E-commerce Law and Consumer protection law:

1. Name of the MERCHANT: BULTEX 99 LTD..

2. Head office and address of management 31 Vasil Aprilov Boulevard, Plovdiv

3. Business address: 8 Karlovsko shose Boulvard, Plovdiv

4. Correspondence information and address for making a complaints from users : 8 Karlovsko shose Boulvard, Plovdiv, phones: +359 32 909799, +359889860889,email: sales@stenso.net

5. Entry in public registers: BULTEX 99 LTD. is entered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency at the Ministry of Justice of the Republic of Bulgaria with UIC 115784032

6. Registration under the Value Added Tax Act: VAT ID: ВG115784032

7. Supervisors:

Commission for Personal Data Protection: address 2 Prof. Tsvetan Lazarov str. , Sofia. Phone: +35929402046,, fax, +35929403640, Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

Consumer protection commission: 4 Slaveikov square,floors 3, 4 and 6, Sofia, postcode 1000, phone: +35929802524, fax: +35929884218, hotline: 070011122

Website: www.kzp.bg

 

III Definitions

Art. 3. In interpreting and applying these General Terms and Conditions, the following terms and expressions have the following meanings:

A "website" is a dedicated place on the global Internet, accessible through its unified address (URL) via HTTP, HTTPS or another standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.

"www.stenso.net" is an e-commerce website, which is owned and maintained by BULTEX 99 LTD. - a virtual information resource on the Internet for the sale and delivery of goods published in it.

"Customer/User” is any able-bodied natural person who loads the website www.stenso.net into the technical device used by him and uses it in any way, including, but not limited to, viewing it, creating his Account through registration, makes Orders, uses services or acquires goods that are not intended for commercial or professional activities.

Individuals under the age of 18 are not allowed to use the online store stenso.net; to register; to place orders and enter into contracts for the purchase of goods. By registering in the online store and / or finalizing an order for goods published in the online store stenso.net, the CUSTOMER declares that he is an adult and able-bodied individual.

"User / customer profile" or only "Account" is information about the CUSTOMER, which he provides upon registration, by filling in a registration form, and which is stored by the online store stenso.net for service purposes. The account includes an email and password selected by the CUSTOMER, giving him access to all goods and services offered by the website www.stenso.net, as well as the opportunity to exchange information with the MERCHANT, to use discounts, and containing information about the history of their Orders.

"Favorites list" / "Favorites" is a section in the Profile, which allows the CUSTOMER to create their own lists of goods.

"Order" is a request from the CUSTOMER for the purchase of pre-selected goods offered in the online store stenso.net. Only orders with a delivery address on the territories of the Republic of Bulgaria and that of the European Union are considered orders.

"Cart" / "Basket" is a virtual list of goods selected by the CUSTOMER for purchase from the online store stenso.net.

"Voucher" or "Promo Code" is any combination of letters, numbers and symbols, entitling the CUSTOMER to use a fixed and / or percentage discount on the value of the Order or individual goods. The promo code is provided by the MERCHANT to the CUSTOMER under certain conditions specified in the online store stenso.net, by e-mail to the last e-mail address or by publishing this code on the Internet and / or social networks. The promo code can be used once, during its validity period and cannot be combined with other discounts and promotions / discounts announced in the online store stenso.net.

"Direct Marketing" means offering goods and / or services to CUSTOMERS on the online store through advertising and information messages for campaigns and promotions and / or newsletters by e-mail, telephone, through publications on the Website or otherwise.

"Advertising and information messages for campaigns and promotions" and / or "Newsletter" are means for periodic informing the CUSTOMERS about the goods and services offered by the MERCHANT, new goods, promotions, discounts or other type of campaigns, as well as news about the MERCHANT, about his trademarks and activities sent electronically by e-mail, telephone, through publications on the Website, SMS or otherwise.

ІV. Features of the online store

Art. 4. (1) The online store stenso.net is an e-commerce platform available at the Internet address www.stenso.net, through which CUSTOMERS have the opportunity to enter into contracts for distance sales and delivery of goods from the product portfolio of " BULTEX 99 "LTD., offered in the online store stenso.net, namely: work, special, uniform and sportswear, shoes, boots, safety equipment and accessories, personal protective equipment and other goods for protection at work, including the following:

1. To register and create a Profile for viewing the online store of the MERCHANT and use the additional services to provide information;

2. To review the goods and / or services, their characteristics, prices and delivery terms;

3. To conclude with the MERCHANT contracts for purchase and sale and delivery of goods offered in the online store stenso.net;

4. To make any payments in connection with the concluded contracts through the online store stenso.net and through electronic means of payment;

5. To receive information about new goods offered by the MERCHANT in the online store stenso.net;

6. To make electronic statements in connection with the conclusion or execution of contracts with the MERCHANT on the online store stenso.net through the interface of the website www.stenso.net, available on the Internet;

7. To be notified of the rights arising from the law, mainly through the interface of the website www.stenso.net on the Internet;

8. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

(2) Each person may use the information services provided by the MERCHANT, through the online store stenso.net and / or purchase the goods offered in it, in compliance with these General Terms.

(3) The goods that are in the online store stenso.net do not constitute a legally binding offer, but are rather a demonstrative catalog describing the product line of the MERCHANT.

(4) All goods, including those in promotion / discount, are sold and delivered until the quantities are depleted, even if this is not explicitly stated on the website www.stenso.net.

Art. 5. The MERCHANT of the online store stenso.net organizes the delivery of goods and guarantees the rights of CUSTOMERS, provided by law, within the framework of good faith and accepted in practice, in consumer or commercial law, criteria and conditions.

Art. 6. (1) In the online store stenso.net the CUSTOMERS conclude, electronically and by electronic means, with the MERCHANT a contract for purchase and sale at a distance of the goods offered on the Internet address: www.stenso.net.The contract is concluded in Bulgarian and is stored in the database of the MERCHANT in the online store

(2) The contract is concluded in Bulgarian and is stored in the database of the MERCHANT in the online store.

(3) In virtue of the concluded contract with the CUSTOMER for purchase and sale of goods in the online store stenso.net, the MERCHANT transfers or undertakes to transfer to the CUSTOMER the ownership of the goods ordered through the interface of the online store and to organizes their delivery.

(4) In virtue of the concluded contract, the CUSTOMER pays or undertakes to pay to the MERCHANT the price of the delivered goods within the terms and conditions specified in the online store stenso.net and these General Terms, to pay the delivery costs and receive the goods at the delivery address specified by him.

(5) The prices of the goods are announced by the MERCHANT on the online store stenso.net.

(6) The price of the postage and/or transport costs for delivery of the goods is determined separately and explicitly from the price of the goods, as the CUSTOMER is notified in each specific case.

Art. 7. (1) The CUSTOMER and the MERCHANT in the online store stenso.net agree that all statements between them, in connection with the conclusion and execution of the contract of sale at a distance, may be made electronically and through electronic statements, within the meaning of the Electronic Document and Electronic Certification Services Act and Art. 11 of the Electronic Commerce Act, and are considered received when their addressees have access to them.

(2) It is assumed that the electronic statements made by the CUSTOMER on the site are made by the persons specified in the data provided by the CUSTOMER during registration, if they have entered the relevant email and password for access or have filled in the electronic Order Form of goods.

REGISTRATION FOR USE OF THE ONLINE STORE. IDENTIFICATION

Art. 8. (1) In order to use stenso.net for concluding contracts for purchase and sale of goods, the CUSTOMER should register on the website www.stenso.net by entering his chosen e-mail address and password for access or to identify himself through your Facebook or Google account, and agree to these Terms and Conditions.

(2) The registration of an Account on the online store stenso.net is completely voluntary and free of charge.

(3) The e-mail and the password for access are determined by the CUSTOMER by performing an online registration on the website www.stenso.net, according to the procedure indicated therein. The CUSTOMER can also place orders for goods through his Facebook or Google Account.

(4) Upon registration of an Account, the CUSTOMER shall fill in his / her personal data in an electronic form - name, surname, gender, address, telephone, e-mail address, date of birth and other data, choosing the Access Password. The CUSTOMER must fill in the data in the fields marked with an asterisk.

(5) Before filling in the data in the registration form and pressing the button "REGISTER", the CUSTOMER makes an electronic statement declaring that he is familiar with these General Terms, accepts their content and undertakes to comply with them unconditionally.

(6) The CUSTOMER may manage his Account on the website www.stenso.net. Through his Account the CUSTOMER can:

1. See the history of the orders made by him.

2. Track the status of his orders.

3. Change or supplement the addresses and data registered by him.

4. Repeat an order already made by him.

5. View and change the list of “Favorites”.

(7) The MERCHANT confirms the registration made by the CUSTOMER by sending an electronic message to the e-mail address indicated by the CUSTOMER (e-mail). A CUSTOMER Profile is created and contractual relations for maintaining a profile arise between him and the MERCHANT.

(8) By completing the registration, the CUSTOMER declares and guarantees that he is an adult and is a capable natural person.

(9) Upon registration, the CUSTOMER undertakes to use his real identity and to provide accurate and up-to-date data, being responsible for their truthfulness and completeness. The CUSTOMER is obliged to update the data in his registration in case of change. Upon indication of outdated, incorrect, incomplete and / or inaccurate data for first and last name, e-mail and postal address and / or telephone number during registration, the MERCHANT is not obliged to fulfill an order made by a registered user/CUSTOMER Profile and he is not responsible for incorrect performance of the contract. In addition, the MERCHANT has the right to immediately and without notice  suspend the maintenance of the CUSTOMER's registration and access to his User / CUSTOMER profile.

(10) The CUSTOMER is fully responsible for the confidentiality of his Email and Password, which identify him when using the online store stenso.net, as well as personal information in his Profile (including name, surname, gender, address, telephone, email, date of birth, etc., as well as information concerning his electronic payments). The CUSTOMER is fully responsible for all damages caused to him, the MERCHANT or third parties due to improper use of his Email and Access Password. In case of suspicion of illegal or unauthorized access, stolen or lost email and password, the CUSTOMER should immediately notify the MERCHANT in order to terminate access to personal information of the CUSTOMER and avoid illegal actions with his Account.

(11) By registering an Account in the online store stenso.net, the CUSTOMER agrees to be the addressee and to receive advertising and information messages for promotions and campaigns, statements and / or newsletter through the website, e-mail, telephone, SMS or by otherwise, for marketing and statistical surveys and analyzes of the MERCHANT and promotion of his trade activity and trademarks, including for the purposes of direct marketing. The CUSTOMER has the right at any time to refuse to receive the specified messages and / or notifications by sending an email with such content to sales@stenso.net.

(12) The CUSTOMER has the right to delete his Account at any time by sending an email with such content to sales@stenso.net. The MERCHANT is obliged, as soon as possible after receiving the email, to delete the registration of the CUSTOMER from the database of the website www.stenso.net. By deleting the Account, all personal data of the CUSTOMER are deleted from the database of the website www.stenso.net, except for the data about his Orders and realized purchases and sales of goods, as well as the documents related to them.

(13) www.stenso.net identifies the CUSTOMER by storing in the log files of the server of www.stenso.net the IP address of the CUSTOMER and any other information necessary for the reproduction of his statements on the site (for acceptance of the General Terms, for an Order, etc.).

TECHNICAL STEPS FOR CONCLUDING A PURCHASE AGREEMENT

Art. 8. (1) CUSTOMERS use the interface of the website www.stenso.net to conclude contracts for purchase and sale of goods offered by the MERCHANT in the online store stenso.net.

(2) Parties to the contract for purchase and sale of goods in the online store stenso.net are BULTEX 99 LTD., on the one hand and on the other - each CUSTOMER, individualized according to the data provided during the registration of his Profile and / or during the generation of Ordering Goods.

(3) The MERCHANT shall include in the website technical means for establishing and correcting errors in entering information, before the statement for concluding the contract is made.

(4) It is possible to order goods from the virtual catalog of the online store stenso.net through the option to visit the website as a "Guest" or as a registered user.

Art. 9. (1) The CUSTOMERS shall conclude the contract for purchase and sale of the goods in the online store stenso.net according to the following procedure:

1. Logging in to the ordering system in the online store stenso.net;

2. Selecting one or more of the goods offered by the MERCHANT in the online store stenso.net and adding them to the virtual list of goods for purchase in the Cart / Basket.

3. Providing the necessary data for individualization of the CUSTOMER as a party to the contract;

a) Order of goods from the virtual catalog of the online store is made by a registered user, CUSTOMER with an Account on the website www.stenso.net. The CUSTOMER can identify himself through his Facebook or Google account.

b) If there is no registration on the website www.stenso.net so far, before placing an Order, the CUSTOMER may register a new Account by providing the necessary data.

c) Order of goods from the online store stenso.net can be made without registration, through the option to visit the website as a "Guest", as the CUSTOMER fills in the information specified in the order form for name, surname, email, phone and etc.

d) Without registration on the website www.stenso.net, the CUSTOMER may make a "Quick Order" of only one type of goods by filling in the minimum information about name, surname, e-mail, telephone, etc., specified in the form for "Fast order".

4. Providing data for the delivery;

5. Choice of payment method and moment of payment;

6. Finalization of the order.

(2) The order is considered sent by filling in an electronic order form containing data about the recipient of the delivery, telephone and / or e-mail for contact, delivery address, method of delivery and payment, parameters of the ordered goods (nomenclature number, name of the product, size, color, quantity and price), and pressing the virtual button "Finalize order".

(3) By clicking the "Finalize order" button, the CUSTOMER makes an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act, explicitly declaring that he is familiar with these General Terms and Conditions and undertakes to pay the price of the ordered goods and the price of postage and transport costs for delivery, as well as to receive the goods at the delivery address indicated by him.

(4) Upon receipt of the Order, the MERCHANT sends to the e-mail specified by the CUSTOMER a message confirming the acceptance of the Order. The MERCHANT's confirmation shall indicate the order number, date and time in which it was made, the ordered goods, its price, delivery costs, the chosen method of delivery and payment and applied discounts.

(5) The confirmation from the MERCHANT shall contain all the information under art. 47, para. 1 of the CPA, unless the MERCHANT has provided this information to the CUSTOMER on a durable medium before concluding the contract.

(6) The contract for purchase and sale of the goods published in the online store stenso.net is considered concluded with the sending of the confirmation for received Order from the MERCHANT to the CUSTOMER. From that moment, the parties are considered bound by the terms of the specific contract and these General Terms. Confirmation by phone is made if additional information or clarification about the Order is needed.

(7) All orders for delivery of goods made through the online store stenso.net are related to the obligation to pay by the CUSTOMER at the price of the goods, as well as to the obligation to pay the costs of their delivery, etc., according to the conditions for delivery and payment of the online store.

(8) The MERCHANT reserves the right to refuse delivery of a confirmed Order without being responsible for it, if for a certain reason it cannot be executed. In the absence of stock of the goods ordered by the CUSTOMER, within the working week the MERCHANT notifies the CUSTOMER of its depletion by sending a message to the e-mail address specified by the CUSTOMER or by phone. In case the price of the ordered goods has been paid to the account of the MERCHANT, the CUSTOMER can choose between a refund of the amount paid and a replacement order.

 

CONTENT OF THE CONTRACT

Art. 10. (1) The MERCHANT and the CUSTOMER shall conclude separate contracts for purchase and sale of goods, regardless of the fact that they have been requested with one electronic statement and have been selected from one list of goods.

(2) The MERCHANT may organize together and simultaneously the delivery of the goods ordered with the separate contracts for purchase and sale.

(3) The rights of the CUSTOMERS in connection with the delivered goods shall be exercised separately for each contract of sale. The exercise of rights in relation to a delivered good does not affect and has no effect in respect of contracts for the sale of other goods. In case the CUSTOMER has the quality of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract of sale of certain goods does not affect the contracts of sale of other goods delivered to the CUSTOMER.

Art. 11. When exercising the rights under the contract of sale, the CUSTOMER is obliged to indicate accurately and unambiguously the contract and the goods in respect of which he exercises his rights.

Art. 12. The CUSTOMER may pay the price for the individual contracts of sale at once upon execution of the Order of the goods or upon their delivery.

SPECIAL OBLIGATIONS OF THE MERCHANT TOWARDS PERSONS WHO HAVE THE CONSUMER QUALITY UNDER THE CONSUMER PROTECTION ACT

 

Art. 13. (1) The rules of this section apply only to CUSTOMERS for whom according to the data specified at the conclusion of the contract of sale or registration at stenso.net, it can be concluded that they are USERS within the meaning of the Act on Consumer Protection, the Electronic Commerce Act and / or Directive 2011/83 / EC of the European Parliament and of the Council of 25 October 2011 on consumer rights.

(2) Before the CUSTOMERS are bound by a contract for purchase and sale of goods from the online store stenso.net, the MERCHANT should provide them, in a clear and understandable way, the information under Art. 47 of the Consumer Protection Act.

(3) The CUSTOMERS agree that all the information required by the Consumer Protection Act to be provided to them through the interface of the online store stenso.net or by e-mail.

MAIN CHARACTERISTICS OF THE GOODS

Art. 14. (1) The main characteristics of the goods offered by the MERCHANT in the online store are defined in the information page (profile) of each product on the website www.stenso.net.

(2) The information about the goods on the website www.stenso.net is divided into categories and subcategories.

(3) According to their nature, the goods are presented with an image, price, name and a short description, aimed at assisting the CUSTOMERS in making an informed choice for their purchase. If the CUSTOMERS need additional information about the main characteristics, material, quality or the way of using the goods, they can contact the MERCHANT at his contact address, phone or e-mail: sales@stenso.net.

(4) The MERCHANT maintains the accuracy of the information about the goods and services provided by the online store, but does not claim complete depletion and is not responsible for inaccuracies and inconsistencies in the descriptions or images of the goods that do not relate to their main characteristics but have illustrative and guiding only.

PRICE OF GOODS

Art. 15. (1) The price of the goods with all taxes and fees included is determined by the MERCHANT in the information page (profile) for presentation of each product on the website www.stenso.net.

(2) The price of the goods in the online store stenso.net is indicated in Bulgarian levs, includes VAT and DOES NOT INCLUDE the price of postage and / or transport costs for delivery.

(3) The price of postage and / or transport costs for delivery, not included in the price of the goods shall be determined and provided as information to the CUSTOMERS in one of the following moments before concluding the contract of sale:

a) in the profile of each product in the online store, or

b) when selecting the goods for the conclusion of the contract, before finalizing the purchase.

(4) The price of the postal and / or transport costs for delivery shall be determined automatically, according to the weight and / or the volume of the ordered goods at fixed rate of the courier companies "Econt Express" Ltd. and "Speedy" AD published respectively on their internet addresses, is separately in the Order and is charged when determining the total final price for payment.

(5) The MERCHANT may determine conditions for free delivery for orders of goods over a certain amount, which he publishes on the website www.stenso.net.

(6) The information provided to the CUSTOMERS under this article is up-to-date at the moment of its visualization on the website www.stenso.net before the conclusion of the contract of sale.

(7) The MERCHANT has the right to change at any time and without notice to the CUSTOMERS the information about the goods published in the online store and their prices, as all changes and additions come into force from the moment of their publication on the website www.stenso.net. The price changes do not affect goods paid by the CUSTOMERS before the date of the update.

(8) The MERCHANT has the right to provide discounts for the goods offered in the online store, according to the requirements of the Bulgarian legislation and according to the rules published on the website. Discounts can be provided in various forms, such as vouchers, promo codes, promotions, campaigns, loyalty discounts, provided individually, at random or as a result of customer research, etc. Different types of discounts cannot be combined when ordering one product.

PAYMENT METHODS

Art.16. The terms and methods of payment, delivery and performance of the contract are determined in these General Terms and Conditions and the information provided to CUSTOMERS through the website www.stenso.net.

Art. 17. (1) The CUSTOMER agrees that the MERCHANT has the right to accept advance payment for the contracts for purchase and sale of goods concluded through the online store stenso.net.

(2) The CUSTOMER chooses independently whether to pay to the MERCHANT the price of the goods published in the online store stenso.net, before or at the time of their delivery.

(3) In case the value of the CUSTOMER's order is equal to or exceeds BGN 10,000, the payment shall be made only by bank transfer or deposit to the bank account of the MERCHANT.

(4) The goods ordered in the online store stenso.net can be paid as follows:

1. For delivery of goods to an address on the territory of the Republic of Bulgaria:

- payment upon receipt of the goods by "postal money order / PPP" - payment is made in cash, directly to the courier who delivered the goods. If the courier has a mobile terminal for making payments by bank card, the CUSTOMER can pay the total final price of the goods with a credit / debit bank card. In case the CUSTOMER has chosen to receive his goods from an office of the courier company, the payment is made in the selected office;

- payment by bank transfer - delivery of the ordered goods is made after receiving the payment on the bank account of the MERCHANT.

2. For delivery of goods to an address in countries, members of the European Union, outside the Republic of Bulgaria:

- payment by bank transfer - in case of delivery of goods to an address outside the territory of the Republic of Bulgaria, the price of the goods is paid in advance by bank transfer, together with the price of postage and transport costs for delivery. If the delivery is outside the borders of the European Union, the CUSTOMER should pay additionally all import duties, customs duties, etc. fees, upon arrival of the goods in the respective country (if such are due).

DELIVERY. ENFORCEMENT OF THE CONTRACT

Art. 18. (1) The sent and confirmed Orders are processed, packed and delivered to the delivery address indicated by the CUSTOMER through courier companies "SPEEDY" AD or "ECONT Express" Ltd.

(2) The MERCHANT delivers and delivers the goods to the CUSTOMER within the term determined at the conclusion of the contract. Delivery time depends on the availability of the goods.

(3) The term of delivery of goods ordered through the website www.stenso.net is from 1 to 7 working days from the date of sending the order from the CUSTOMER to the MERCHANT through the website www.stenso.net and is valid for delivery to the address of the territory of the Republic of Bulgaria. If the CUSTOMER has chosen payment by bank transfer, this period starts from the date on which the price of the goods has been credited to the bank account of the MERCHANT.

(4) It is possible to reasonably extend the term for delivery during official holidays, promotions, discounts and / or weekends, as well as for delivery of goods outside the territory of the Republic of Bulgaria, but the maximum term is not more than 30 days from the date of sending the Order from the CUSTOMER to the MERCHANT through the website www.stenso.net.

(5) The risk of loss or damage of the goods passes to the CUSTOMER at the moment when the goods leave the warehouse of the MERCHANT and are handed over to the courier or to another person indicated by the CUSTOMER, performing the transport.

(6) If the MERCHANT cannot fulfill the contract due to the fact that he does not have the ordered goods, he is obliged to notify the CUSTOMER and to refund the amounts paid by him.

(7) The MERCHANT delivers the goods to the address indicated by the CUSTOMER and shall not be liable in case the data indicated by the CUSTOMER are incorrect or misleading.

(8) The MERCHANT is obliged to observe all the requirements of the Bulgarian legislation for safety, labeling, packaging, advertising and sale of food additives.

(9) The supply of goods may be hindered for any of the following reasons:

● One or all of the ordered goods are not available;

● The CUSTOMER has chosen a method of payment for the goods by bank transfer, but has not made a payment (delay in payment);

● The CUSTOMER has indicated an incorrect or incomplete delivery address;

● The CUSTOMER has not been found at the specified delivery address or access and conditions for delivery of the goods have not been provided within the delivery period;

● Lack of a current telephone number for contact with the CUSTOMER;

● Technical problem.

(10) In case of problems with the delivery due to the fault of the MERCHANT, all additional costs for sending or receiving the goods shall be at his expense. In all other cases the subsequent / re-sending or receiving of the goods is at the expense of the CUSTOMER.

(11) When the CUSTOMER returns goods with the right to a refund of the amount paid, the price subject to refund shall be reduced by the value of the discount received, applied to the goods, and only the amount actually paid shall be refundable.

Art. 19. (1) The CUSTOMER must test and inspect the goods at the time of delivery in the presence of the courier and immediately notify the MERCHANT in the online store stenso.net in case of discrepancies, absences or damages.

(2) If the CUSTOMER does not notify the MERCHANT on the website www.stenso.net by the order of para 1 the goods shall be considered approved as corresponding to the requirements, except for hidden defects.

(3) If upon delivery of the goods, the CUSTOMER wishes to refuse it and not to accept it, the transport costs for delivery in both directions shall be at his expense.

(4) If the CUSTOMER finds hidden defects or defects of the goods, he has the right to submit a complaint to the MERCHANT, according to the provisions of section XI, WARRANTIES AND COMPLAINTS.

Art. 20 For the cases not settled in these General Terms and Conditions, the rules for commercial sale, defined in the Commercial Act and the Consumer Protection Act, shall apply to the contract for purchase and sale of goods, concluded electronically through the website www.stenso.net.

Art. 21. The stenso.net online store does not charge any costs for using  means of communication for concluding the distance selling contract.

RIGHT TO WITHDRAW FROM THE CONTRACT. REPLACEMENT

Art. 22. (1) The CUSTOMER has the right to withdraw from the concluded contract without stating a reason, without paying compensation or penalty, and without paying any expenses, except for the expenses for return sending and delivery of the goods, in time 14 days from:

● the date of acceptance of the goods by the CUSTOMER or by a person designated by him, other than the courier;

● the date of acceptance of the last goods by the CUSTOMER or by a person designated by him, other than the courier, when the CUSTOMER has ordered many goods with one Order, which are delivered separately or another date provided according to Art. 50 of the Consumer Protection Act.

(2) In order to exercise his right of withdrawal, the CUSTOMER must notify the MERCHANT of his decision to withdraw from the contract with an unambiguous written statement to send to the postal or electronic address of the MERCHANT under Art. 2, before the expiration of the term under the previous paragraph.

(3) The CUSTOMER may exercise his right of withdrawal by filling in and sending by mail, fax or e-mail to the MERCHANT:

a) Standard form for exercising the right to withdraw from a contract, Annex № 1 to these General Terms and Conditions;

b) Form for withdrawal from the contract, Annex № 3 to these General Terms and Conditions, available at the address "Cancellation, return and exchange" in the online store stenso.net;

(c) state unequivocally otherwise its decision to withdraw from the contract. Information on the exercise of the right of withdrawal is available on "Refusal, return and exchange" and in Annex № 2 to these General Terms and Conditions.

(4) The MERCHANT may provide the CUSTOMER with the opportunity to exercise the right of withdrawal by filling in and sending electronically through the website of the online store stenso.net standard withdrawal form, Annex №1 of these General Terms and Conditions or withdrawal form, Annex №3 to these General Terms and Conditions or any other unambiguous statement. In this case, the MERCHANT immediately sends the CUSTOMER a confirmation of receipt of his refusal on a durable medium and / or email.

(5) The exercise of the right of withdrawal terminates the obligations of the parties to perform the contract or to conclude the contract - if a proposal for its conclusion is made by the CUSTOMER.

Art. 23. (1) When the CUSTOMER has exercised his right to withdraw from the distance or off-premises contract, the MERCHANT shall reimburse all amounts received by the CUSTOMER, except for the delivery costs, when the CUSTOMER has chosen a method of delivery other than the cheapest standard method of delivery offered by the MERCHANT (free delivery), as well as the costs for returning the goods, without undue delay and not later than 14 days from the date on which he was notified of the CUSTOMER's decision to withdraw from the contract.

(2) The MERCHANT shall refund the amounts received by bank transfer, using the same means of payment used by the CUSTOMER in the initial transaction, unless the CUSTOMER has expressly agreed to use another means of payment and provided that this does not involve costs for THE CUSTOMER.

(3) The Merchant is not obliged to reimburse the additional costs for delivery of the goods, when the CUSTOMER has explicitly chosen a method of delivery of the goods, different from the cheapest type of delivery offered by the MERCHANT, namely: free delivery.

(4) The MERCHANT may withhold the payment of the amounts to the CUSTOMER until he receives the goods back or until the CUSTOMER provides proof that he has sent the goods back, depending on which of the two happened earlier.

Art. 24. (1) When the CUSTOMER exercises his right to withdraw from the contract, he must send or hand over the goods back to the MERCHANT or to a person authorized by him without undue delay and not later than 14 days from the date on which the CUSTOMER has notified the MERCHANT of his decision to withdraw from the contract by paying the cost of returning the goods.

(2) According to art. 55, para 2 of CPA, the costs for return of the goods shall be paid by the CUSTOMER.

(3) The goods shall be returned / delivered in person or sent, without cash on delivery, to the following address of the Merchant: Plovdiv, Кар8 Karlovsko shose Blvd., together with all documents related to the delivery: receipt or invoice, transfer protocol, warranty card, etc. (if issued).

(4) The CUSTOMER undertakes to take care of a good owner while storing the goods received from the MERCHANT, ensuring the preservation of their quality and safety during the period under para. 1. The CUSTOMER must return or send the goods in good commercial condition, which allows them to be resold and is responsible for the reduced value of the goods caused by their testing, other than what is necessary to establish their nature, characteristics and proper functioning.

(5) Until the moment of return or delivery of the goods to the address of the MERCHANT under para 3, the risk of accidental loss, loss or damage of the goods shall be borne entirely by the CUSTOMER.

Art. 23. (1) When the CUSTOMER has exercised his right to withdraw from the distance or off-premises contract, the MERCHANT shall reimburse all amounts received by the CUSTOMER, except for the delivery costs, when the CUSTOMER has chosen a method of delivery other than  the cheapest standard method of delivery offered by the MERCHANT (free delivery), as well as the costs for returning the goods, without undue delay and not later than 14 days from the date on which he was notified of the CUSTOMER's decision to withdraw from the contract.

(2) The MERCHANT shall refund the amounts received by bank transfer, using the same means of payment used by the CUSTOMER in the initial transaction, unless the CUSTOMER has expressly agreed to use another means of payment and provided that this does not involve costs for THE CUSTOMER.

(3) The Merchant is not obliged to reimburse the additional costs for delivery of the goods, when the CUSTOMER has explicitly chosen a method of delivery of the goods, different from the cheapest type of delivery offered by the MERCHANT, namely: free delivery.

(4) The MERCHANT may withhold the payment of the amounts to the CUSTOMER until he receives the goods back or until the CUSTOMER provides proof that he has sent the goods back, depending on which of the two happened earlier.

Art. 24. (1) When the CUSTOMER exercises his right to withdraw from the contract, he must send or hand over the goods back to the MERCHANT or to a person authorized by him without undue delay and not later than 14 days from the date on which the CUSTOMER has notified the MERCHANT of his decision to withdraw from the contract by paying the cost of returning the goods.

(2) According to art. 55, para 2 of CPA, the costs for return of the goods shall be paid by the CUSTOMER.

(3) The goods shall be returned / delivered in person or sent, without cash on delivery, to the following address of the Merchant: 8 Karlovsko Shosse str., 4000 Plovdiv, Bulgaria, together with all documents related to the delivery: receipt or invoice, receipt transfer protocol, warranty card, etc. (if issued).

(4) The CUSTOMER undertakes to take care of a good owner while storing the goods received from the MERCHANT, ensuring the preservation of their quality and safety during the period under para. 1. The CUSTOMER must return or send the goods in good commercial condition, which allows them to be resold and is responsible for the reduced value of the goods caused by their testing, other than what is necessary to establish their nature, characteristics and proper functioning.

(5) Until the moment of return or delivery of the goods to the address of the MERCHANT under para 3, the risk of accidental loss, loss or damage of the goods shall be borne entirely by the CUSTOMER.

Art. 25. When the CUSTOMER exercises his right to withdraw from the contract, each additional contract is automatically terminated without the CUSTOMER owing any additional costs, benefits or penalties. In this case, it is considered that the CUSTOMER has exercised the right of withdrawal in respect of the bonus content and all gifts received with the delivered goods.

Art. 26. (1) On the grounds of art. 57 of the Consumer Protection Act, the right of withdrawal does not apply to contracts:

● for delivery of goods, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the MERCHANT;

● for delivery of goods made to order of the CUSTOMER or according to his individual requirements (eg production of a special model, emblem, embroidery, screen printing, company distinctive signs);

● for delivery of goods, which due to their nature may deteriorate their quality or have a short shelf life;

● for delivery of sealed goods, which are unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection;

● for the supply of goods which, after being delivered and, by their nature, have mixed with other goods from which they cannot be separated;

● for delivery of goods with damaged integrity or damaged packaging (filters for respiratory protection);

● in the other hypotheses of art. 57 of the Consumer Protection Act.

Art. 27. Under the conditions of art. 22-26 of this section, instead of withdrawing from the contract of sale, the CUSTOMER has the right to request replacement of the goods with others (replacement delivery) offered through the online store by sending in writing a completed Return, Exchange and Complaint Form, Annex №3 and return the goods for replacement in a preserved package. The costs for returning the goods back to the MERCHANT and for the delivery of new (replacement) goods to the CUSTOMER are at the expense of the CUSTOMER, pursuant to Art. 55, para. 2 of the CPA.

WARRANTIES AND COMPLAINTS

Art. 27.  The MERCHANT shall be liable for any lack of conformity of the goods with the contract of sale, which exists upon delivery of the goods and appears up to 2 years after its delivery, even if he did not know about the non-conformity.

Art. 28. In case of non-compliance of the goods with the sales contract, the CUSTOMER has the right to file a complaint, asking the MERCHANT to bring the goods in accordance with the sales contract. In this case, the CUSTOMER can choose between repairing the product or replacing it with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate to the other.

Art. 29. (1) When the goods do not comply with the contract of sale, the MERCHANT is obliged to bring it into compliance within 1 (one) month from the filing of the complaint by the CUSTOMER.

(2) The bringing of the goods in compliance with the contract of sale is free of charge for the CUSTOMER.

Art. 30. (1) In case of non-compliance of the goods with the contract of sale and when the CUSTOMER is not satisfied with the resolution of the claim under Art. 113 of the CPA, he has the right to choose between one of the following options:

a) cancellation of the contract and reimbursement of the amount paid by it;

b) price reduction.

(3) The CUSTOMER may not claim for cancellation of the contract if the non-conformity of the goods with the contract is insignificant.

(4) The complaint may be submitted to the MERCHANT or to a person authorized by him within 2 (two) years from the delivery of the goods, but not later than two months from the establishment of the non-conformity, if the CUSTOMER is a consumer within the meaning of the CPA.

Art. 31. (1) Trade guarantee is any assumed by the MERCHANT or the manufacturer to the CUSTOMER, in addition to his obligation by law to ensure compliance of the goods with the contract of sale, to refund the amount paid or to replace or repair the goods, or to provide another type of service when the goods do not meet the specifications and other conformity requirements specified in the application for a commercial guarantee or in the relevant advertisement made at the time of concluding or before concluding the contract.

(2) The commercial guarantee shall be provided to the CUSTOMER in writing or on another durable medium, which is available to him.

(3) The CUSTOMER has the right to file a claim for the goods / services, regardless of whether the MERCHANT or the manufacturer has provided a commercial guarantee for the goods or services.

(4) Upon filing a claim for goods, the CUSTOMER may claim for refund of the amount paid, for replacement of the goods with another, corresponding to the agreed, for deduction from the price or for free repair under the terms and conditions of Art. 113 and Art. 114 of the CPA.

(5) The complaint shall be submitted personally to the MERCHANT or to a person authorized by him in his commercial sites or shall be submitted in writing by mail to the address of management of the MERCHANT or electronically by e-mail: sales@stenso.net.

(6) The MERCHANT provides the CUSTOMERS on the website www.stenso.net with access to a Return, Exchange or Complaint Form, Annex №3.

(7) Upon filing the complaint, the CUSTOMER shall indicate the subject of the complaint, his preferred method of satisfaction, respectively the amount of the claimed amount, contact address, telephone and contact email, applying the documents on which the complaint is based - receipt or invoice ,  or other documents establishing the non-conformity of the goods with the agreed, as well as documents establishing the claim on the grounds and amount. The MERCHANT is obliged to keep a register of the submitted complaints.

(8) The filing of a complaint before the MERCHANT is not an obstacle for filing a claim.

PROTECTION OF PERSONAL DATA

Art. 32. (1) The MERCHANT in the online store stenso.net shall take measures for protection of the personal data of the CUSTOMERS according to the Personal Data Protection Act.

(2) The collection, storage and processing of personal data provided voluntarily by the CUSTOMERS when using the services and selling the goods offered in the online store stenso.net is carried out in accordance with the Privacy Policy and protection of personal data of "BULTEX 99" LTD., hereinafter referred to as the Privacy Policy, which you can access here.

(3) The personal data entered by the CUSTOMERS are subject to protection under the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, as the MERCHANT processes them for the purposes and within the terms provided in the Privacy Policy.

(4) In agreement with the Privacy Policy, the CUSTOMER confirms that the MERCHANT agrees to store information or access to the information stored in the final device of the CUSTOMER for the purposes and terms exhaustively provided therein.

(5) The CUSTOMER agrees that the MERCHANT in the online store stenso.net has the right to send at any time advertising and information messages for promotions and campaigns to the CUSTOMER or the User, including e-newsletter and / or proposals for the purchase of goods electronically, while there is a registration on the website www.stenso.net and/or consent from the CUSTOMER to receive electronic notifications in the online store of the MERCHANT.

(6) The CUSTOMER agrees that the MERCHANT has the right to collect, store and process personal data about the CUSTOMER and data about his behavior when using the online store stenso.net. The CUSTOMER has the right at any time to object to the storage or access to this information in the ways provided for in the Privacy and Personal Data Protection Policy.

Art. 33. (1) At any time, the MERCHANT in the online store stenso.net has the right to require the CUSTOMER to identify himself and certify the authenticity of each of the circumstances and personal data announced during registration.

(2) In case for some reason the CUSTOMER has forgotten or lost his password, he can take advantage of the option "Generate a new password", through which when entering the email address used during registration he receives a temporary link to reset the old password. and creating a new one.

AMENDMENT AND ACCESS TO THE GENERAL TERMS

Art. 34. (1) These general terms and conditions may be amended by the MERCHANT unilaterally and at any time, for which the latter notifies the CUSTOMERS in an appropriate manner.

(2) The MERCHANT and the CUSTOMER of the online store stenso.net agree that any additions and changes to these general terms and conditions will have effect on the CUSTOMER after their publication on the website of the MERCHANT in the online store stenso.net and if the CUSTOMER does not state in 14- one day from their publication that he rejects them, and / or with his explicit acceptance by the CUSTOMER through his Account on the MERCHANT's website.

(3) The CUSTOMER agrees that all statements of the MERCHANT in the online store stenso.net, in connection with the amendment of these general terms and conditions may be sent to the CUSTOMER by e-mail or in another way explicitly indicated by the CUSTOMER. The CUSTOMER agrees that e-mails sent in accordance with this article do not need to be signed with an electronic signature in order to have effect on him.

Art. 35. The MERCHANT publishes these General Terms and Conditions at: www.stenso.net, together with all additions and amendments thereto.

TERMINATION

Art. 36. The present general conditions and the contract between the CUSTOMER and the MERCHANT in the online store stenso.net are terminated in the following cases:

● upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;

● by mutual consent of the parties in writing;

● in case of objective impossibility of any of the parties to the contract to perform its obligations;

● in case of seizure or sealing of the equipment by state bodies;

● in case of deletion of the CUSTOMER's registration in the online store stenso.net. In this case, the concluded but not executed sales contracts remain in force and are subject to execution.

Art. 37. The MERCHANT has the right at its discretion, without giving notice and without due compensation to unilaterally terminate the registration contract if it finds that the CUSTOMER uses the online store stenso.net in violation of these General Terms and Conditions, the legislation in the Republic of Bulgaria, the generally accepted moral norms or rules in e-commerce.

RESPONSIBILITY

Art. 38. The MERCHANT shall not be liable in case of force majeure, accidental events, problems on the Internet, technical or other objective reasons, including orders of the competent state authorities.

Art. 39. (1) The MERCHANT shall not be liable for damages caused by the CUSTOMER to third parties.

(2) The MERCHANT is not liable for property or non-property damages, expressed in lost profits or damages caused to the CUSTOMER in the process of using or not using stenso.net and concluding sales contracts with the MERCHANT.

(3) The MERCHANT is not responsible for the time during which the online store has not been available due to force majeure.

(4) The MERCHANT is not responsible for damages from comments, opinions and publications under the products, news and articles in the online store stenso.net.

Art. 40. (1) The MERCHANT shall not be liable in case of overcoming the security measures of the technical equipment and from this follows loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.

(2) The MERCHANT shall not be liable in case of concluding a contract of sale, providing access to information, loss or change of data occurred as a result of false identification of a third party, which is presented to the CUSTOMER, if the circumstances may judge that this person is the CUSTOMER.

INTELLECTUAL PROPERTY AND COPYRIGHT

Art. 41. (1) The copyrights and all other rights on intellectual property, contained in the website www.stenso.net: trademark “BULTEX 99” LTD., stenso.net, other trademarks and trademarks, corporate symbols, logos, data, materials, resources, text, photos, graphics, dynamic symbols, multimedia content, layout, design and software codes, belong to BULTEX 99 LTD. and are subject to protection under the Copyright and Related Rights Act, the Measures Act and geographical indications and other laws.

(2) The loading, copying, reproduction, transmission, distribution, storage, and general use of resources and content of the website www.stenso.net or parts thereof in any form without the express written consent of the MERCHANT is prohibited. The CUSTOMER has no right to use the website in a way that violates local or international law, to upload or distribute materials that contain viruses, advertising software or computer codes intended to harm the rights and interests of third parties and will be construed as a violation of rights the intellectual property and copyright on the resources on the website.

(3) The CUSTOMER has the right to freely use the resources of the site for legal and non-commercial purposes, observing the restrictions provided in these General Terms and Conditions.

(4) The MERCHANT undertakes to take due care to provide the CUSTOMER with normal access to the services provided on the website www.stenso.net, reserving the right to suspend access to the services provided and to delete at its discretion information resources and materials, published on its website.

SETTLEMENT OF DISPUTES

Art. 41. THE CUSTOMERS / users of the online store stenso.net have the right to refer all disputes with the MERCHANT related to the fulfillment or non-fulfillment of obligations arising from contracts for online sales or provision of services to the Alternative Dispute Resolution Authority through the Online Resolution Platform of Disputes (ODR Platform), available at:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

In case of disagreement on the dispute under the ADR procedure, the CUSTOMERS may refer the dispute for resolution to the Consumer Protection Commission or the competent Bulgarian court.

LINKS TO THIRD PARTY SITES

Art. 42. The website www.stenso.net may contain links to sites that are owned and operated by third parties. The links to these sites are provided solely for the convenience of CUSTOMERS, and the MERCHANT has no control and is not responsible for their content, security, privacy policies, viruses and other harmful components. The MERCHANT is not liable for damages and losses incurred by CUSTOMERS as a result of the use of these sites, which can be accessed through the online store stenso.net.

FINAL PROVISIONS

Art. 43. (1) The CUSTOMER and the MERCHANT in the website www.stenso.net are obliged to mutually protect their rights and legal interests, as well as to keep their trade secrets, which became their property in the process of execution of the contract and these general conditions.

(2) The CUSTOMER and the MERCHANT shall be obliged during and after the expiration of the period of the contract not to make public written or oral correspondence conducted between them. The publication of correspondence in print and electronic media, Internet forums, personal or public websites, etc. can be considered public.

Art. 44. In case of conflict between these general terms and conditions in a special contract between the MERCHANT and the CUSTOMER of the website www.stenso.net, the provisions of the special contract shall prevail.

Art. 45. The possible invalidity of any of the provisions of these general terms and conditions will not lead to the invalidity of the entire contract.

Art. 46. ​​All unresolved issues and disputes related to the validity, interpretation, termination, performance and non-performance of obligations under these General Terms and Conditions and contracts for the sale of goods through the online store stenso.net shall be settled between the parties through negotiations and in case of disagreement the disputes are referred to the generically competent court in the city of Plovdiv in accordance with the current Bulgarian civil and commercial legislation.

Art. 47. These General Terms and Conditions enter into force for all CUSTOMERS from the day of their publication on the website www.stenso.net and cancel all previous ones.

 

 

Date of entry into force

Version

Accepted by

12.05.2020 г.

0.1

„BULTEX 99“ LTD.