DELIVERY METHOD
Deliveries within the Republic of Bulgaria for goods purchased through the online store stenso.net are carried out by the courier company "EKONT EXPRESS" Ltd.
Goods purchased through the online store stenso.net are delivered in the following ways:
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Delivery to the office of the courier company indicated by you.
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Delivery to an address within the Republic of Bulgaria, indicated by you.
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Delivery to an address within the European Union, selected by you.
DELIVERY TIME
Deliveries to an address within the Republic of Bulgaria are carried out within 1 to 5 working days , starting from the date the order is received by the CLIENT from the MERCHANT via the website www.stenso.net
If the CUSTOMER has selected bank transfer as the payment method, this period starts from the date the total price of the goods is paid into the SELLER's bank account.
The delivery time may be extended during holidays, weekends, sales, or promotions, but no more than 30 days from receiving the order.
Deliveries to addresses outside the Republic of Bulgaria will take place within 10 to 30 business days from the date the order is received, and the delivery time may be extended by no more than 10 business days.
If the product is out of stock, you will be notified separately about the exact delivery date. The Seller is not responsible for any delays in delivery due to circumstances beyond their control, such as force majeure events, courier delays, and others.
Deliveries are in accordance with the working hours of courier companies and are not made on Saturdays, Sundays, and public holidays.
DELIVERY COST OF GOODS
The cost of delivery for the ordered goods depends on the geographical location of the delivery address provided by the CUSTOMER, as well as the total weight and volume of the goods ordered for purchase.
The delivery cost is automatically calculated based on the fixed rates of the courier companies, shown on a separate line in the order, and is PAID TO THE COURIER UPON DELIVERY.
It is advisable to keep the receipt issued by the courier, as it will be necessary in case you decide to return the purchased goods for any reason.
FREE DELIVERY for orders from the site over 100 BGN, within the territory of the Republic of Bulgaria!
For orders with a total value below 99.99 BGN, the delivery costs are at your expense, and free of charge for the CUSTOMER (at our expense) for orders from the site over 100 BGN.
RECEIVING THE GOODS
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The goods are handed over to the customer or a third party who accepts and confirms the receipt of the goods on behalf of the customer. Upon delivery, the customer or third party signs the accompanying documents.
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In case the customer is not found at the delivery address within the delivery time frame or does not provide access and the possibility to hand over the goods within that time frame, or does not receive the goods from the courier's office indicated by the customer, "BULTEKS 99" Ltd. is released from the obligation to deliver the requested goods. The customer can confirm the desire to receive the goods after the delivery deadline, in which case they will bear all additional delivery costs. In this case, a new delivery period will start from the moment of confirmation for re-delivery.
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Upon receiving the package, the customer mustOpen, review and test the contents of the package for conformity with the goods ordered within 10 minutes, in the presence of the courier.
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ATTENTION! All orders from the online store stenso.net are shipped with the option of "test and review before acceptance" of the goods.
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By signing the receipt for acceptance of the goods, the customer confirms that they have received the goods in the form, quantity, and quality that match the order on the online store stenso.net.
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In case of discrepancies, visible damages, or defects in the goods, the customer must contact the courier, who is required to prepare a protocol for discrepancies, damages, defects, or non-compliance of the delivered goods.
Upon accepting the delivery "without remarks," any subsequent claims by the client regarding quantity or visible quality damages, defects, or discrepancies in the goods will not be accepted.
ATTENTION! Claims for missing or damaged goods are only accepted when the goods have been inspected upon receipt, in the presence of the courier, and a protocol for missing and damaged items has been created.
PAYMENT METHOD
The price of the ordered goods can be paid by one of the following methods:
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For delivery of goods to an address within the Republic of Bulgaria
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Payment upon receipt of the goods, via "postal money transfer" – the payment is made in cash upon receipt of the goods, directly to the courier delivering the goods. If the CLIENT has chosen to pick up the goods from the courier's office, payment is made at the selected office. The courier issues a receipt for the paid amount, and by signing the accompanying documents, the delivery is considered completed and the order fulfilled "without remarks."
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By bank transfer – payment is made by bank transfer based on the proforma invoice issued and sent by email to the CLIENT, to the following bank account in BGN:
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Bank: "UniCredit Bulbank" AD – Plovdiv Branch
Bank Account: BG92UNCR76301041619310
Bank Code: UNCRBGSF
Account Holder: "BULTEX 99" LTD
The payment is made after receiving the proforma invoice and confirming the availability. The payment reference should include the order number and date, as per the order confirmation generated automatically by the stenso.net system and sent to the email address provided by the Client. If necessary, the Client should contact a stenso.net operator at the provided contact numbers.
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For delivery of goods to an address outside the Republic of Bulgaria
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by bank transfer – when delivering goods to an address outside the territory of the Republic of Bulgaria, the price of the goods is paid in advance by bank transfer, along with the postal and transport costs for delivery. If the delivery is outside the European Union, the CLIENT must also pay any import duties, customs fees, and other charges due when the goods reach the respective country (if applicable). Delivery of goods will be made only after receiving the payment to the MERCHANT's bank account in EUR:
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Bank: "UniCredit Bulbank" AD – Plovdiv Branch
Bank Account: BG63UNCR76301441619314
Bank Code: UNCRBGSF
Account Holder: "BULTEX 99" LTD
When the transfer is made, the number and date of the order must be given as the reason. The date of payment shall be the day on which the MERCHANT's bank account is credited with the amount ordered.